Shipping policy

Where we ship

We ship to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories, military APO/FPO/DPO addresses or international destinations. Available delivery options depend on the address entered at checkout.

Shipping charges

Shipping charges are shown at checkout before you pay and depend on your order and delivery address. Prices are in US dollars; applicable sales tax is shown separately. We do not add a shipping charge after purchase without your agreement.

Processing and delivery

Allow approximately 3–5 business days for order preparation, followed by approximately 2–4 business days in transit for standard US shipping: generally 5–9 business days in total. Business days exclude weekends and public holidays. Estimates begin after payment is accepted and order details are complete.

Estimates are not guaranteed arrival dates. Availability, holidays, severe weather and carrier delays can affect timing. If we cannot ship within the stated processing period, we will contact you with revised timing and the option to cancel unshipped items for a refund. If we cannot obtain consent required for a delay, we will cancel and refund the affected unshipped items.

Tracking

When your parcel is dispatched, a shipping notification is sent to the email supplied at checkout. Tracking may take time to show the first carrier scan. Orders may arrive in separate parcels, each with its own tracking information.

Address changes and cancellations

Check your address carefully, including apartment and unit numbers. Email hello@prettypeptides.com immediately with your order number for a correction or cancellation. Fulfillment can begin shortly after purchase, so changes cannot be guaranteed once preparation starts. We will confirm whether your request can be completed.

If an incorrect or incomplete address causes a return, we will contact you about the available options. A confirmed reshipment charge may apply when the address supplied was incorrect. We will not charge for reshipment without your agreement.

Delivery problems

Email hello@prettypeptides.com with your order number and a description. Please report damage, defects or incorrect items within 30 days of delivery, and parcels lost in transit within 30 days after estimated delivery. Clear photographs of the item, packaging and label help us investigate; avoid unnecessary personal information.

We will investigate and arrange an appropriate replacement or refund for confirmed problems. See Returns & refunds for details. Reporting windows do not limit rights given by applicable law.