Returns & refunds

Damaged, defective or incorrect items

Email hello@prettypeptides.com within 30 days of delivery with your order number, affected item and a brief description. Include clear photographs where practical. For a confirmed issue, we offer a replacement or refund for the affected item, including applicable tax and associated shipping charges. If a return is required for a confirmed error or defective item, we cover return postage.

Do not use a product with damaged or compromised packaging. If irritation occurs, stop using the product and contact us. You do not need to send medical records or other sensitive health information.

Change-of-mind returns and exchanges

Our personal-care products are prepared for each order and cannot be returned to sale once delivered. We do not accept change-of-mind returns or exchanges, including unopened products. Please review the ingredients, size and directions before ordering. This restriction does not apply to defective, damaged, misdescribed or incorrectly supplied goods and does not override rights required by law.

Lost parcels

Contact us within 30 days after estimated delivery if tracking has stalled or a parcel has not arrived. We investigate with the carrier and fulfillment partner. A delivery scan does not prevent you from reporting a problem. The remedy depends on the findings and your applicable rights.

Return instructions

Do not mail products to our business address or fulfillment partner without written instructions. Our Boca Raton address is for correspondence, not an open return center. If a return is needed, we provide the correct address and instructions. Keep the product and packaging until the issue is resolved.

Refunds

Approved refunds go to the original payment method. We aim to initiate them within 5 business days of approval; your provider may take additional time to post the credit. Any shorter legal deadline applies. We send confirmation when a refund is issued. Contact us if it has not appeared after 10 business days.

If we cancel items we cannot supply, we refund the affected merchandise, tax and shipping as required. We do not substitute store credit for a refund owed without your agreement. Our obligations to you do not depend on reimbursement from our supplier.

Cancellations and earlier purchases

Email us immediately to request cancellation. We can cancel while fulfillment can still be stopped, except where law gives you additional rights. The shipping policy explains delayed shipments.

Purchases made before this policy took effect retain the terms supplied with that purchase and applicable legal protections. Contact us with your original order number for help.