A little help

Skincare questions, pretty clear answers.

From finding your first product to getting to know the ingredients, here’s a helpful place to start.

Where should I start?

Start with what your current routine is missing. A moisturizer is an everyday care step; a serum is an optional, more focused addition. Read each product’s ingredients, directions and precautions, and introduce new products thoughtfully. You do not need the entire collection.

Does every product contain peptides?

No. Peptide care is at the heart of the collection, alongside familiar beauty ingredients such as vitamin C and hyaluronic acid. Each product page shows its own ingredient list. PDRN is not a peptide; our PDRN serum also lists a separate peptide ingredient.

Can I use all the serums together?

We do not recommend starting several new products at once. Different formulas have different directions and precautions, particularly those containing retinol. Check the individual product pages and ask a qualified healthcare professional about a routine suited to your needs.

Are the products fragrance-free or vegan?

Not as a collection-wide promise. Our Vitamin C Serum lists fragrance, and our Snail Mucin Face Serum contains animal-derived ingredients. Read the full ingredient list on each product page. We do not describe the collection as vegan, hypoallergenic or suitable for every skin type.

How does subscribe & save work?

On products that offer it, choose Subscribe & save instead of a one-time purchase, pick how often you would like it delivered, and check out as usual. Each delivery is charged at the subscription price shown on the product page, plus shipping at our standard rate. There is no minimum term: you can skip a delivery, pause, change the frequency or cancel at any time from your account, and any change made before a delivery is billed applies to that delivery. Subscriptions are billed and managed through Shopify, our checkout provider.

Where do you ship?

We ship to the 48 contiguous United States and Washington, DC. Standard orders generally take 3–5 business days to prepare plus 2–4 business days in transit. Rates are shown before payment. Read our shipping policy for exclusions and full details.

How do I place an order?

Choose an available product, add it to your bag and continue to secure Shopify checkout. Review your shipping address, shipping charge and order total before paying. A confirmation is sent to the email you provide. If the site displays a preview notice, checkout is not yet open.

Still curious?

Find our contact details and support availability on the contact page.