Privacy policy

Who we are

Pretty Peptides™ is operated by Cartoon Mill LLC, 5260 NW 2nd Ave Unit 407, Boca Raton, FL 33487, United States. Contact hello@prettypeptides.com for order, product, privacy or accessibility assistance.

Information we collect

Our WooCommerce store collects information needed for purchases, including your name, email, billing and shipping addresses, ordered items and payment information. A phone number may be requested for delivery or verification. Stripe processes card details through its secure payment fields; we do not store your full card number.

When you contact us, we receive the details and message you choose to send and relevant order information. Our contact page opens a draft in your own email application; it sends only when you send it there. Please do not send card numbers, government identification or medical records.

Hosting and commerce providers process technical information such as IP address, browser and device details, requested pages, timestamps and security logs. The storefront stores your bag and privacy preference in your browser. Configured analytics records page views and shopping interactions unless you opt out.

How information is used

We use information to fulfill orders, process payments and refunds, send transactional messages, respond to requests, investigate delivery or product problems, prevent fraud, secure services, maintain business records and meet legal duties. Optional analytics helps improve the store. Marketing messages require the permission applicable law requires, and you may unsubscribe.

Providers and disclosures

Cloudflare provides storefront hosting and delivery. Hostinger hosts our WooCommerce catalog, checkout, order records, native product reviews and business email. Stripe processes payments. We manually submit paid orders to Supliful; Supliful and carriers receive the order and delivery details needed to prepare and ship purchases. Our store sends order and shipment messages, and optional cart reminders, product tips and review invitations when you choose to receive them. Google receives analytics data only when the feature is configured and permitted. Meta receives advertising measurement data unless you opt out or send Global Privacy Control. Providers may process data in the United States and other countries where they operate.

We may disclose information to professional advisers, for lawful requests, to protect rights and safety, or in a business transaction subject to appropriate safeguards. We do not sell customer lists. Any sale or sharing as defined by applicable privacy law is subject to the choices below.

Payment providers process information under their own notices, including information used for payment security and fraud prevention. Review the relevant provider notice below.

Stripe privacy policy

Hostinger privacy policy

Google privacy policy

Tracking and your choices

Use Your privacy choices in the footer to opt out of analytics and advertising measurement, including sharing for targeted advertising. Purchases do not depend on this setting. A Global Privacy Control signal is treated as an opt-out automatically. We do not interpret a separate Do Not Track browser signal as a distinct setting. The cookie policy explains browser storage and our WooCommerce checkout.

The custom storefront loads the Meta pixel so we can measure and improve our advertising, unless you opt out or your browser sends Global Privacy Control. The storefront does not intentionally send contact messages, email addresses, full payment details or medical information to analytics or advertising providers. Checkout uses necessary session and security cookies. Stripe may also use cookies for payment security and fraud prevention under its notice. Withdrawing storefront analytics consent stops future optional events; it does not automatically erase previously processed information.

Reviews and marketing email

If you choose to receive optional email, our store uses your email address, consent record and order information to send product tips, routine reminders and occasional news. If you consent to a saved-cart reminder, the store records your email and bag contents so that you can return to them. We do not send a reminder to an unidentified visitor. You can unsubscribe from optional messages using their links. Order confirmations, shipping notices and replies to your own questions are not marketing and continue regardless.

If you opt in, we may invite you to review your products at least 21 days after dispatch. We use dispatch as a timing estimate because we do not receive a carrier delivery event. Writing a review is optional. A published review shows the name or initials you supply, your rating, your words and it stays visible until you ask us to remove it. Do not include your address, order number, payment details or health information in a review.

Where a reviewer received a product free or at a discount, the review is labelled to say so. We do not edit reviews to make them more favourable, we do not remove a review for being critical, and we do not publish reviews written by anyone who has not used the product.

WooCommerce privacy information

WordPress privacy information

Privacy requests

Email hello@prettypeptides.com with the subject Privacy request to ask for access, correction, deletion or a copy of your information, or to object to or opt out of a use. Depending on location and applicable law, you may have rights to restrict processing, withdraw consent or appeal a decision. We do not discriminate for exercising applicable rights.

We may verify a request using information already associated with your order or correspondence. Authorized agents may submit requests with evidence of authority; we may verify your identity directly. We request only reasonably necessary information. Reply with Privacy appeal if you want further review of a declined request. We respond within applicable legal periods and explain permitted extensions or exemptions.

Retention and security

We retain transaction information as needed to fulfill orders, address disputes and meet accounting, tax and legal duties. Support messages are kept while needed for the inquiry and related issues. Technical logs follow provider settings and security needs. An active dispute or legal duty may require longer retention; information is deleted or de-identified when no longer needed.

Bag and consent preferences remain in browser storage until cleared or replaced. We use appropriate access controls and safeguards, but no transmission or service is completely secure.

Children

This store is intended for adults and is not directed to children under 13. We do not knowingly collect information from children under 13. Contact hello@prettypeptides.com if you believe a child has supplied information so we can investigate.

Changes and contact

We update this page's date when the notice changes and provide additional notice of material changes when required. Email us or write to Cartoon Mill LLC at the address above. External websites have their own practices.